Return and Refund Policy
We want you to be happy with your Ecofoliate purchase. Please review the following return and refund terms before submitting a request.
Returns
Return eligibility
To be eligible for a return, the item must:
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Be returned within 30 days of delivery
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Be unused, unwashed, and unaltered
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Be in the same condition in which it was received
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Include its original packaging, tags, and accessories, where applicable
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Be accompanied by proof of purchase
Items that have been used, washed, altered, stained, damaged after delivery, or returned without their original packaging may not qualify for a refund.
Starting a return
To request a return, email sales@ecofoliate.com and include:
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Your order number
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The item you wish to return
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The reason for the return
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Photographs, if the item is damaged, defective, or incorrect
Returns must be approved before they are shipped. Items sent back without prior authorization may not be accepted.
Once your return is approved, we will provide return instructions and, where applicable, a return shipping label.
Return shipping costs
For returns due to a change of mind, preference, size, color, or an item no longer being wanted, the customer is responsible for return shipping costs.
When Ecofoliate provides a prepaid return label for a change-of-mind return, the cost of the label may be deducted from the refund.
Ecofoliate will cover reasonable return shipping costs when:
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The item arrived damaged
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The item is defective
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The wrong item was delivered
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The item materially differs from what was ordered
Original shipping charges are non-refundable unless the return results from an error by Ecofoliate.
We recommend keeping the return tracking information until your refund has been completed. Ecofoliate is not responsible for returned packages lost in transit when the customer arranges the shipping.
Damaged, defective, or incorrect items
Please inspect your order when it arrives.
Contact us at sales@ecofoliate.com within 7 days of delivery if an item is damaged, defective, or incorrect. Include your order number and clear photographs of:
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The item
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The damage or defect
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The packaging and shipping label
We will review the issue and, when approved, arrange an appropriate replacement, return, or refund.
Do not discard the item or packaging until we have reviewed the request.
Non-returnable items
The following items cannot be returned unless they arrive damaged, defective, or incorrect:
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Customized or personalized products
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Products printed with a customer-provided logo or design
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Final-sale or clearance items clearly marked as non-returnable
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Gift cards
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Items that have been used, washed, altered, or damaged after delivery
Please contact us before purchasing if you are uncertain whether an item is eligible for return.
Bulk and custom orders
Bulk, wholesale, customized, and personalized orders may be subject to separate return terms.
Unless otherwise agreed in writing before purchase, customized or personalized orders cannot be returned because they are produced specifically for the customer.
Claims involving shortages, damage, defects, or incorrect items in bulk orders must be reported within 7 days of delivery.
Refunds
Once we receive the returned item, we will inspect it and notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow up to 5 business days for Ecofoliate to process an approved refund. Your bank or card provider may require additional time to post the credit to your account.
Any prepaid return-label charge, non-refundable original shipping charge, or other applicable deduction will be clearly communicated before the refund is completed.
Partial refunds
A partial refund may be issued when an eligible returned item:
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Is not in its original condition
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Is missing packaging, tags, or accessories
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Shows signs of handling beyond what is reasonably necessary to inspect it
We will notify you before issuing a partial refund.
Exchanges
We currently do not process direct exchanges.
To select a different product, return the eligible item under this policy and place a new order for the preferred item.
Late or missing refunds
If you have not received an approved refund:
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Check your bank or card account again.
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Contact your card issuer or payment provider, as posting times vary.
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Contact your bank to ask whether the refund is pending.
If you have completed these steps and still have not received the refund, email sales@ecofoliate.com.
Contact us
For questions about returns or refunds, contact:
Ecofoliate
Email: sales@ecofoliate.com